Welcome to King Cross Practice, Halifax
We are a four-doctor partnership working from purpose-built premises (1988). The doctors work in a general, not limited partnership. We aim to work as a team to provide a high standard of healthcare to individuals and families. We believe most patients prefer to have their own personal doctor and we encourage patients to see their usual doctor whenever possible for ongoing medical conditions. Access to the building does not involve stairs. We are not routinely involved in the teaching or training of students or potential healthcare workers, though this may change from August 2012.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page for information on how to order these. Find out more
We are able to offer other online services to order authorised repeat prescriptions from March 2012. You will not be able to order anything more than 10 days before due date. To use our online services you need to obtain login and password details from surgery. Please call in the surgery to request this service - we cannot arrange over the phone, and we will need proof of identification to make sure we keep your records secure. We will then be able to issue you with password and further instructions.
CHANGE TO SURGERY TELEPHONE
LOCAL NUMBER OPTION
In response to patients’ concerns and complaints about our telephone number and the way some operators charge premium rate for connecting to our 0844 number, we have altered one of our lines to a local number.
This means that if you prefer, you can call this alternate number. HOWEVER please note that this line accepts only one caller at a time, so if it is engaged you will not be held in a queue, you will have to try again later.
We have also noticed that due to the complexity of our calls, the average duration of calls to the surgery has increased and so you are likely to be in the queue for longer. We have extended the maximum time you can be held in our queue to avoid you being cut off before you hit the head of the queue. The maximum time on hold was 10 minutes to avoid frustration and delay but we have now altered this to 15 minutes to allow you to retain your place in the queue during busy periods. We currently allow for 10 calls to be in the queue at any one time. Most of the time, this is not a problem.
However, Monday morning is by far our busiest time of the week. Our Monday morning call rate between 8 and 9 am is running at around 100. Clearly it is impossible to handle this number of calls, so it is inevitable that some callers will experience problems getting through to us. Moving one of our lines to a geographical number to satisfy public opinion has also affected the queuing process. We have three incoming lines in total. We try to restrict outgoing calls during our busy times to leave lines free for patients to use. We could increase the number of lines, but do not have the staff to manage more incoming lines, so this is not an option.
If you want to use the local line, the number is (01422) 410202 – but remember if someone is already using that line,
Our main surgery number remains unchanged 0844 477 3371.
(Site updated 01/11/2013)