When you contact King Cross Surgery we aim to assist you with your enquiry as quickly and efficiently as we can.
- If you contact us via phone, by online consultation (Patchs) or by walking-in we will offer you assistance with your query in the same way.
- If you need support with an admin query, such as a sick (fit)note, referral information or a request for private work, our Service Advisors will direct this to the most appropriate team member to assist. Routine administrative queries will be responded to in 48 hours, and our team will advise of the timescale to complete your request.
- If you require support with a clinical query, depending on the nature of your query we may provide guidance on self-management, signpost you to self-refer to a community service, we may refer you to our community pharmacy team, or offer an urgent or routine appointment with the most appropriate clinician. This will be face to face or telephone, depending on your preference and the nature of your concern.
- The on the day urgent appointments open at 8am and 1.30pm. We do this to ensure that we have availability across the entire day to help manage daily demand.
- We aim to ensure that patients are not advised to contact us again where possible but will at times face high demand for urgent appointments. If you have a clinical concern that will not wait for the next routine appointment and we are full to a safe working capacity, you will be advised that a note of your call will be added to your medical record and asked to call at the next appointment opening period. For those who are deemed as vulnerable, such as those aged under two, over 75 and those with learning disabilities, a message will be sent to the Duty Doctor with details of the symptoms. The Duty Doctor will then advise further.
Routine appointments will be dealt with according to availability and will be affected by holidays/illness. We do our best to meet reasonable requests and we discuss abuse of our appointment system with patients. Our doctors alone held over 22 000 surgery appointments last year and carried out over 2000 home visits.
We have routine appointments available for booking and always keep a number of appointments each day for urgent problems that arise. The demand for appointments however is still high and we do our best to meet patients’ needs.