We always try to give you the best services possible but there may be times when you feel this has not happened. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that please let us have details of your complaint:
- within 6 months of the incident that caused the problem; or
- within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.
Complaints should be addressed to Miss Emily Smith, Practice Manager, or any of the doctors. Alternatively, you may ask for an appointment with Miss Smith in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you as specific as possible about your complaint.
You can find our full complaint policy here: https://assets.practice365.co.uk/wp-content/uploads/sites/424/2021/05/COMPLAINTS-HANDOUT-FOR-PATIENT-SEPT-23.pdf:
We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach our commissioners, the West Yorkshire ICB, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.
Their contact details are listed below:
WY ICB Complaints Team
White Rose House
West Parade
Wakefield
WF1 1LT
Telephone: 01924 552150 (9am-5pm Mon-Fri excl. Bank Holidays)
Email: [email protected]